Service Hub
Support that turns customers into champions
Tokylo Service Hub organizes ticket queues, service context, escalation workflows, and knowledge alongside CRM records.
Everything your team needs to deliver great support
Ticket Management
Organize supported ticket intake, routing, tagging, and priority rules in a shared service queue.
SLA Management
Define response and resolution targets by tier, product, or customer segment, with configured escalation workflows.
Knowledge Base
Publish self-service articles, review search activity, and connect relevant knowledge to supported service workflows.
AI Support Copilot
Assist agents with draft replies, relevant knowledge, and ticket-thread summaries while keeping review in the workflow.
Support Analytics
CSAT, NPS, first-reply time, resolution time, and backlog trends. Drill from company-level health to individual ticket performance.
Customer Health Scores
Combine configured service, product, and CRM signals into account health views for customer-success review.
Illustrative SLA view
Example interface only — not customer or production data.
Open queue
Tracked
By workspace
First reply target
Configured
By SLA policy
SLA review
Visible
In reporting
Customer feedback
Optional
When surveys are enabled
Deep capabilities
The details that keep customers happy
- Supported channel intake and routing
- Agent-assignment and queue coordination
- Saved replies and macro library
- Customer portal with ticket status tracking
- Conversation sentiment signals where enabled
- Post-resolution survey workflows
- Escalation workflows to account managers
- Account health views built from configured CRM and service signals