Service Hub
Support that turns customers into champions
Tokylo Service Hub gives your support team the tools to resolve faster, escalate smarter, and proactively prevent churn — all connected to your CRM.
Everything your team needs to deliver great support
Ticket Management
A full helpdesk with email-to-ticket, web widget, and in-app capture. Automated routing, tagging, and priority assignment keep your queue under control.
SLA Management
Define response and resolution SLAs by tier, product, or customer segment. Real-time breach predictions with automatic escalation before SLAs slip.
Knowledge Base
A beautiful self-service portal your customers will actually use. AI-assisted article writing, search analytics, and automatic suggestion when tickets are filed.
AI Support Copilot
Suggests the best reply, pulls in relevant KB articles, and summarises long ticket threads so agents can respond in seconds, not minutes.
Support Analytics
CSAT, NPS, first-reply time, resolution time, and backlog trends. Drill from company-level health to individual ticket performance.
Customer Health Scores
Combine support data with product usage and CRM signals into a live customer health score. Spot churn risk before your CSM's next check-in.
SLA Dashboard
Live — Updated 30s ago
Open Tickets
42
8 at risk
Avg First Reply
4.2m
Target: 5m ✓
SLA Breaches
2
This week
CSAT Score
97%
Last 30 days
Deep capabilities
The details that keep customers happy
- Omnichannel: email, chat, phone, WhatsApp, and Slack
- Collision detection — never have two agents reply at once
- Saved replies and macro library
- Customer portal with ticket status tracking
- AI sentiment analysis on every conversation
- Automated CSAT surveys after resolution
- Escalation workflows to account managers
- Salesforce-style account health dashboards